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Frequently Asked Questions

General Questions

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How quickly can you answer my email?

Orders & Payments

Shipping Overview

Can I edit my shipping address after my order has been placed?


How long is the order processing period?

Shipping Times (once order is processed)

My tracking is not updated, where is my parcel?

Returns & Cancellations

I'd like to return an item, what's the procedure?

Can I cancel my order?

I received a damaged item, what do I do?